[document]
ONT Installation Checklist

1. Verify optical signal levels are within spec.
2. Label the drop fiber and ONT port.
3. Confirm power and link lights are stable for 5 minutes.
4. Run a provisioning sync and record the device serial.


[document]
Outage Triage Playbook

- Confirm the scope: single account vs. neighborhood.
- Check upstream alarms and planned maintenance windows.
- Validate recent config changes and rollback if needed.
- Notify customers if the estimated time to restore exceeds 30 minutes.