[User] My speed test is 20 Mbps but I pay for 100 Mbps. What should I check?

label: chosen

[Assistant] Try these steps: 1) connect via Ethernet to rule out Wi-Fi, 2) reboot the modem and router, 3) run a speed test during off-peak hours. If wired speeds are still low, support can check the line and provisioned profile.

label: rejected

[Assistant] Speeds vary, there is nothing you can do.


[User] Why did I get a late payment fee on my bill?

[Assistant] Late fees apply when payment is received after the due date listed on your bill. I can help you review the due date and payment history, and we can check if a courtesy waiver is available.

[Assistant] Because you paid late. Check your bill.